Congratulations to Ross Urso on his promotion to Account Manager Liaison!

Ross graduated from ISU and started with AMP earlier this year in his role as an Account Manager Support Specialist, partnering with our business owners to maximize the services included in their OPTIMA™ program. The conversations and ideas that Ross brought to each phone call came extremely natural for him. Ross also helped business owners explore and utilize some of our additional services, enhancing their overall experience!

As Ross grew in his position, he earned the trust of many businesses, leading them to continue partnering with OPTIMA™. He made it clear to each customer that OPTIMA™ was the obvious choice for their marketing needs! If you ask any of Ross’s teammates, they’ll tell you all about the great work he does for our customers. “Ross to the rescue” has become a common theme for his work on the team!

In Ross’s new role as an Account Manager Liaison, he will be partnering alongside a select group of individuals on our Inside Sales team to assist with specific tasks, outreach calls, and finding new ways to showcase the value of our other products to business owners who haven’t yet utilized them! He will work closely with this group of business owners to extend out his hand of assistance, whilst driving up customer engagement in these conversations. The work that Ross will be providing to these businesses will continue to drive a higher Account Renewal Rate (ARR) for OPTIMA™.

In his free time, Ross enjoys practicing self-care and maintaining a healthy lifestyle at LifeTime Fitness, a place that feels like his second home! He also cherishes quality moments with his family, friends, and two puppies, Axel and Noel. Above all, Ross has a lifelong passion for movies—whether he’s watching them, discussing them, going to the theater, or writing detailed reviews on Letterboxd. You can always count on Ross for top-notch recommendations and engaging conversations!

Congratulations, Ross, on this well-deserved promotion!